Refund policy

Last updated: September 2026

We want you to love your MySpookyPet costume. If something's not right, here's how returns work.

14-Day Return Window

You have 14 days from the date of delivery to request a return. This applies to all customers, and if you're ordering from the UK or European Union, it also satisfies your legal right of withdrawal under EU/UK consumer protection law.

Return Requirements

• Item must be unworn and unused, with tags attached
• Original packaging included where possible
• Valid proof of purchase (order number or confirmation email)

How to Start a Return

Email myspookypet@gmail.com with your order number, the item you'd like to return, and the reason. We'll respond within 24-48 hours with next steps.

Refund Process

Once we receive your returned item, we'll inspect it within 48 hours. Approved refunds are issued to your original payment method within 3-5 business days; your bank may take an additional 5-10 business days to post it.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If something's damaged or wrong, email myspookypet@gmail.com within 48 hours of delivery with photos and your order number, and we'll sort out a replacement or refund.

Non-Returnable Items

• Items marked "Final Sale"
• Worn, used, or washed items

International Returns

Customs duties and import fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error.

Contact Us

Questions about a return? Email myspookypet@gmail.com and we'll get back to you within 24-48 hours.